Return and Refund Policy

Effective date: 11/21/2023

We strive to provide high quality products/services and hope that you will be satisfied with your purchase. However, if you need to return an item, we are here to help.

Returns

You have 10 days from receipt of your order to initiate a return. To be eligible for return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

To initiate a return, please contact us at tchekindustry@gmail.com to obtain a return authorization number. Please note that unauthorized returns will not be accepted.

Refunds

Once we have received and inspected your return, we will send you an email to let you know that we have received your returned item. We will also notify you if your refund is approved or rejected.

If your refund is approved, it will be processed and a credit automatically applied to your credit card (or original payment method) within a time frame set by your financial service provider.

Return fees

Shipping costs related to returning the item are the responsibility of the customer, except in the event of an error on our part or a manufacturing defect.

Non-refundable items

Some items cannot be returned or refunded.

Trades

We replace defective or damaged items. If you need to exchange it for the same item, please contact us at tchekindustry@gmail.com to obtain an exchange authorization number.

Contact

If you have any questions about our returns and refund policy, please contact us at tchekindustry@gmail.com.

Thank you for choosing Tchek.